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Report Name
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Report Description
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Location of Report
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Frequency:
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Card Order
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List of cards ordered with cardholder details. Report may be filtered by date or status of the card order
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Portal
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Available Daily – typically about 30 min after order is submitted
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Card Orders – Digital Cards
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List of cards ordered with cardholder details. Digital cards also show if the email was successfully sent and also if redemption link was clicked.
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Portal
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Available Daily – typically about 30 min after order is submitted
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Card Load
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Provides information regarding the load to a cardholder account. Report may be filtered by date or status of the value load
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Portal
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Available Daily – typically about 30 min after order is submitted
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Card Unload
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Provides information regarding the reversal of funds from a cardholders account and applicable comment. Report may be filtered by date or status of the value load
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Portal
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Available Daily – typically about 30 min after order is submitted
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Future Loads Report
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Shows all loads scheduled for the future and the date that they will be loaded.
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Portal
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Available Daily
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Funding Account Activity & Statements
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Excel & PDF format. Shows the debits and credits to the funding account
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Portal
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Available Daily. PDF statements release on the 3rd of each month
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Master Client Report
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Provides detailed cardholder information based on custom timeframe and customer or client ID. Report must be requested and downloaded when complete.
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Portal
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Must be requested and can take several hours to pull depending on the amount of data.
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Delta Master Client Report
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Similar to the MCR, the Delta MCR provides the same detailed data but for a specific day and filters results based on specific account changes i.e. account creation, address change, balance change, etc.
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Portal & FTP
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Delivered daily to FTP by 10am CT
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Order/Load/Registration Files
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Return file shows cardholder order/load details as well as status of Failed or Completed
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FTP
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/wiki/spaces/PROD/pages/2133426177 - Product Confluence main reporting link
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