Report Name | Report Description | Location of Report | Frequency: |
Card Order | List of cards ordered with cardholder details. Report may be filtered by date or status of the card order | Portal | Available Daily – typically about 30 min after order is submitted |
Card Orders – Digital Cards | List of cards ordered with cardholder details. Digital cards also show if the email was successfully sent and also if redemption link was clicked. | Portal | Available Daily – typically about 30 min after order is submitted |
Card Load | Provides information regarding the load to a cardholder account. Report may be filtered by date or status of the value load | Portal | Available Daily – typically about 30 min after order is submitted |
Card Unload | Provides information regarding the reversal of funds from a cardholders account and applicable comment. Report may be filtered by date or status of the value load | Portal | Available Daily – typically about 30 min after order is submitted |
Future Loads Report | Shows all loads scheduled for the future and the date that they will be loaded. | Portal | Available Daily |
Funding Account Activity & Statements | Excel & PDF format. Shows the debits and credits to the funding account | Portal | Available Daily. PDF statements release on the 3rd of each month |
Master Client Report | Provides detailed cardholder information based on custom timeframe and customer or client ID. Report must be requested and downloaded when complete. | Portal | Must be requested and can take several hours to pull depending on the amount of data. |
Delta Master Client Report | Similar to the MCR, the Delta MCR provides the same detailed data but for a specific day and filters results based on specific account changes i.e. account creation, address change, balance change, etc. | Portal & FTP | Delivered daily to FTP by 10am CT |
Order/Load/Registration Files | Return file shows cardholder order/load details as well as status of Failed or Completed | FTP | Delivered to processed folder within 1 hour after receiving original file |