The funding event was successful but the balance in my company vault was not updated:
If you have successfully transferred funds from your Bank or Credit/Debit Card to your Company Vault, but do not see your balance updated, please try the following:
If the balance is still not updated, please connect with our Support team 1-855-515-5214 or support@lowespreload.com
The funds I have transferred from the company vault to my (or my employee’s) card are not showing up:
If you have moved funds from the Company Vault to an Employee’s card, or your own card, and the funds do not appear:
If the card balance is still not updated, please connect with our Support team 1-855-515-5214 or support@lowespreload.com