While you were signing up for a Lowe’s PreLoad account, you were asked to scan a photo copy of a government issued ID. There are a few reasons why this may have occurred:
Information was omitted
Information has been mistyped
Information has been falsified
Additional information is required by federal law for CIP (Customer Identification Program)
To learn more about our CIP - Customer Identification Program please visit here.
Follow the prompts to send a picture of an unexpired government issued ID with your photograph (front and back) via your mobile device. You may submit:
Driver’s License (U.S. state or foreign)
Passport (U.S. or foreign)
U.S. state-issued ID card
U.S. military ID card
Native American tribal ID card
Mexican Consular ID card
Alien ID, such as a green card or work Visa
Any other valid, unexpired government issued ID card bearing a photograph or other biometric identifier
If you have questions, you can connect with our Support Team by calling 1-855-515-5214 or emailing support@lowespreload.com. Our customer support line is open 24/7 to assist you with your account needs.