How do I add an Authorized User?

Administrators have the option to add a new team member to their company’s Lowe's PreLoad account by doing the following:

  1. Login to your Lowe's PreLoad account through your desktop or through your mobile app.
  2. Select the menu in the upper left corner of the app.
  3. Select TEAM from the menu.
  4. Select Invite from the upper right corner of the screen. Add the first name, last name, and email address of the user you wish to add. There is an option to make the user an Administrator here as well.
  5. Select "Send Invitation". An email will be sent to the email address entered in the prior steps to which an employee will have to claim. Once the invitation is claimed, they will be added to your Lowe's PreLoad account, and a card will be created for them and shipped to the business address on file for your Lowe’s PreLoad account.