I’m in Manual Review, what’s next?

You just finished signing-up for a Lowe’s PreLoad Card and now you are in Manual Review.  There are a few reasons why this may have occurred:

  • Information was omitted
  • Information has been mistyped
  • Information has been falsified
  • Additional information is needed for the federal CIP (Customer Identification Program)

You will receive an email from our Support team within two business days requesting the necessary information to proceed with your application. You can also connect with our Support Team by calling 1-855-515-5214 or emailing support@lowespreload.com. Our customer support line is open 24/7 to assist you with your account needs.