My card has been misplaced, lost, or stolen. What should I do?

Freezing a card is a great way to protect your funds when a card has been misplaced, stolen, or is not being used. Your Administrator will be able to unfreeze as needed.

.To temporarily freeze your card or an employee card:

1. Log in to your Lowe's PreLoad account.
2. Select TEAM from the menu bar on the left-hand side.
3. Select the employee's name.
4. Scroll down on the profile to select Temporarily Freeze Card.
5. You should then see a pop up notification confirming that the selected Card has been successfully frozen.

Any remaining funds on a frozen will be frozen as well.

If you would like to unfreeze the card:

1. Log-in to your Lowe's PreLoad account.
2. Select TEAM from the menu bar on the left-hand side.
3. Select the employee's name.
4. Scroll down on the profile to Unfreeze Card.
5. You should then see a pop up notification confirming that the selected card has been unfrozen.

If you believe that your or your employee's card has been stolen or is permanently lost, please contact support@lowespreload.com or call 855-515-5214 immediately. You will be sent a replacement card.

Should you find that there are unauthorized charges on your card please contact support@lowespreload.com immediately to start a Dispute process.