How do I update my phone number & email?

Login to your Lowe's PreLoad app. You can log in using your mobile app or through your desktop.

To Update Your Email:

  1. Please contact Support at and request an 'Email Update'. Please provide the cardholder name, corresponding company name, and new email address.

To Update Your Phone Number:

  1. Login to your Lowe's PreLoad account.
  2. Select Settings from the menu bar.
  3. Select Change Phone Number.
  4. Input your new phone number and select Submit.
  5. A pop-up will appear confirming your password update. Select OK.

Your phone number has now been updated.

*If your phone number did not update successfully please contact