My account and/or card is suspended

If you have too many failed attempts when inputting your username and password, your account will be temporarily locked. You will have to wait 1 hour before trying to sign in to your account again.

There are a few reasons why your card may be suspended:

  1. The administrator on your account may have suspended your card on their end. If you are an employee on the account, please reach out to your Employer/Admin to see if they have actioned the suspension on your card.
  2. Your card has gone into a 'potential fraud' status. Potential fraud status occurs when unusual transaction activity is recognized on your card and will automatically place your card into a suspended state. If this is the case, you will have to verify that the recent transactions made on your card were authorized transactions.

If your Lowe’s PreLoad account or card is suspended for known or unknown reasons, please connect with our Support team for further assistance, at 1-855-515-5214 or