Login to Partner Pass and go to Clients:
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In the Keyword Search type in PPT Test the Client Name:
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Click on Add:
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Add Unique ID, Processor and Role Type and Save:
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Test Clients: if the exception is for a true test client (meaning this will never be a live card used in the real world, it will only be used for testing), add to client ‘PPT Test Client’. This includes all the Lowes accounts that are being created for testing purposes prior to going live:
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PNC Exceptions: there are legacy PNC gift cards floating around out there – if any PNC cards show on the exception report, add to client ‘PPT PNC BIN Flip’:
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Wells Fargo Exceptions: there are also some legacy Wells Fargo gift cards floating around – if any Wells Fargo cards show on the exception report, add to client ‘PPT WF BIN Flip’:
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University of Alabama: for any University of Alabama exceptions (for their various sports programs), add to client ‘The Board of Trustees of University of Alabama’:
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University of Michigan: for any University of Michigan exceptions (also for their various sports programs), add to client ‘Regents of the University of Michigan’:
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CSB Clients grandfathered in: very seldomly you may see an exception for a client that was grandfathered in. These are mostly Rewards clients and are exempt from the TPA process – they were prior Center State Bank clients for which we received approval from Pathward to forego the TPA process. I’ve (Tiffany Rowell) worked with Casi on this in the past, she has the list of clients that are exempt. This does not include the few conversions left from CSB to Meta that account management may be working on – this is a specific list of clients that received approval years ago. Again, these are extremely rare so feel free to get with me (Tiffany Rowell) if you think an exception may be related – more than happy to review. These clients are added to client ‘PPT CSB BIN Flip’:
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Virtual funding accounts: add to that specific client profile in Partner Pass. You should be entering the VF client ID during the onboarding process to avoid future exceptions on these. In order to add the VF client ID, you have to wait for the TPA to be approved first. Once you get approval confirmation, you should see that client under the ‘Clients’ tile in Partner Pass and add the VF client ID there.
Parent/Child Exceptions: fortrue ‘parent/child’ clients, Pathward needs to enter on their end. This also should be done during the onboarding process to avoid future exceptions. True parent/child relationships are defined as a top client (parent) being the sole funder and has one EIN, with separate locations as the ‘children’. So you would have one TPA for the parent and the children would all have separate client IDs, yet fall under the top client (examples of this are TitleMax and Grameen). You will need to send an email to Cathy White at Pathward (cwhite@pathward.com) to let her know we need child clients added to the parent. Provide the parent name on the TPA and list the children to be added – you’ll need to include child client name, address (street, city, state and zip) and client ID for each child to be added.