Client Onboarding 101

Effective Date of contract entered (page one)

Company name on contract entered (page one)

Contract signed by PT and client (page five)

Beneficial Ownership page present and signed (if required)

Controller Prong section completed (reloadable reward)

Virtual funding account (Exhibit B) page present and signed (if needed)

Exhibit E (BSA / AML) page present and signed (if needed)

API Agreement present and signed (if required)

Make sure not a residential dwelling and is a business type structure

Matches the address on the agreement (i.e., state, zip code, street number, etc.)

Area code of business address matches the area code of client contact

Non-business email address (Gmail, yahoo, etc.)

Slight alterations / misspellings

Email checkers to use are:

“Contact us” address matches business address provided

“Contact us” area code / phone number matches contact number provided

“Contact us” email address matches email address provided

Client requests address change

Client wants cards shipped to a different address than business address

Client is in a rush

Fund card virtually vs ACH (Red flag for Payments only)

Large quantity of cards on initial order (Red flag for Payments only)

Implementations Procedures