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All the steps below must be completed during a client onboarding. The checklist is broken out by product category - payments vs reward. The Due Diligence is applicable to all clients.

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Due Diligence

 Check the following documents are complete in the client contract:

  • Effective Date of contract entered (page one)
  • Company name on contract entered (page one)
  • Contract signed by PT and client (page five)
  • Beneficial Ownership page present and signed (if required)
    • Controller Prong section completed (reloadable reward)
  • Virtual funding account (Exhibit B) page present and signed (if needed)
  • Exhibit E (BSA / AML) page present and signed (if needed)
  • API Agreement present and signed (if required)

Prior to onboarding, follow the below steps to verify the client:

●        Verified the google business address:

  • Make sure not a residential dwelling and is a business type structure
  • Matches the address on the agreement (i.e., state, zip code, street number, etc.)
  •  Area code of business address matches the area code of client contact

●        Reviewed client contact email address for:

  • Non-business email address (Gmail, yahoo, etc.)
  • Slight alterations / misspellings
  • Email checkers to use are:

       https://tools.verifyemailaddress.io/

          http://quickemailverification.com/tools/email-checker

●        Verified the company website aligns with other data:

  • “Contact us” address matches business address provided
  • “Contact us” area code / phone number matches contact number provided
  • “Contact us” email address matches email address provided

●        Verified no other suspicious activity:

  • Client requests address change
  • Client wants cards shipped to a different address than business address
  • Client is in a rush
  • Fund card virtually vs ACH (Red flag for Payments only)
  • Large quantity of cards on initial order (Red flag for Payments only)

Intro call with Sales

Suggested but not mandatory

Payments Questions:

  • Get number of cards needed
  • Number of checked employees
  •   Date expected to reg/load
  • Any other detail for the client

Rewards Questions:

  • Expected Launch Date
  • Custom branded card details (if applicable)
  • Avg load amount
  • Any other detail for the client

Welcome Call with Client

Payments

  • Confirm number of cards needed
  • Number of Checked employees
  • Date expecting to start reg/loading
  • Will there be multiple locations?
    • If so who will hold the inventory?
  • Follow-up with Onboarding email to confirm cards ordered and next steps

Rewards

  • Confirm Launch Date
  • Discuss Branding Timeline & Approval Process
  • Confirm product and discuss the cardholder fees & attributes.
  • How often will client order/load?
  • Non-Reloadable discuss Expiration date and funds expiration.
  • Follow-up with Onboarding email to discuss next steps & provide Terms & Conditions

Digital Cards

  • Confirm Launch Date
  • Confirm delivery method - Email, SMS, Both
  • Confirm who is sending email - client or Dash
  • Discuss Timeline for email/card approval
  • Discuss Tokenization
  • Follow-up with onboarding email and next steps

Onboarding Checklist for Payments

  • Client set up in FIS for Client ID
    • TPA submitted in PartnerPass for Pathward approval
    • add VFA to PartnerPass Client, if needed
  •  Client set up on PT portal
    • Inventory ordered
    • Client users added
    • NEW - Confirm Regulation E Protection is set up for statements in the portal
  • Introduction phone call and follow-up email to client if unable to reach
  • Follow up email to client with UPS tracking and dates for portal training
  • Portal demo / training complete
  • Is client to be billed?
    • Client information has been entered in Zoho
    • Billing information sent to Hafsa via finance Slack channel (#finance)
    • If FIS client with custom billing, send billing information to Hafsa via fis-client Slack channel- #fisclient
  • Transition to Account Management
  • Send ‘Congrats’ email after first load with a reminder on next steps. CC Sales

Onboarding Checklist for Rewards

Transition to Account Management

  • Provided client with corporate@dashsolutions.com email
  • Scheduled intro call with Account Manager
  • Send ‘Congrats’ email after first load with a reminder on next steps. CC Sales

Onboarding Checklist for Digital Products

  • Confirm Digital Delivery Method:
    • Email
    • SMS
    • Both
  • Confirm who will be sending the email - Client or Dash
  • Confirm Activation Method for digital cards
    • Access Code
    • Last Name
    • DOB (Payments only)
  • Confirm how cardholder will access redemption site
    • TinyURL
    • Proxy
  • Confirm if client will be using Branded card image or Generic card image
  • Provide client with the Digital Email Template for editing
  • Branded Card - Submit logo to Collateral Request Form for mock-up
  • Submit Digital Email Template and Card image to Naehas for Pathward Approval

Portal Setup:

  • Update email template in the portal with Pathward approved email
    • Update Subject Line
    • Update ‘from’ email address (if applicable)
  • Update SMS message in the portal (if applicable)
  • Branded Card Only - Update card images in portal at the Customer Program Level
  • Confirm correct activation method is configured at the product level
  • Order Test card to confirm everything is set up correctly
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