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If a client is on the Load Upon Activation subprogram (103596 & 333640) then a WATS form must be completed and sent to Pathward and FIS. Follow the steps below:

Complete WATS FORM

use an existing WATS form (found in the Customer Documents folder on Teams) and update the following fields. Leave all other fields as is.

  • Todays Date
  • Live Date
  • client ID hierarchy (if more then 3 levels then just put the bottom 3)
  • Client Name
  • Program Name
  • Funding/operating account
  • Settlement Account

Upload the WATS form as a case in Partner Pass.

  1. In Partner Pass go to Cases and select Add Cases.

  • Title: Company Name WATS Form

  • Description: (items highlighted in RED will need to be updated to match your clients wats form)

    • Completed WATs Form Attached

    • Corresponding Program impacting 438959 - Visa Corporate Rewards Card (Non-Reloadable) – 4

    • Reason for update new Co-brander CRM#

    • Client Hierarchy – 664682/681287/857317/857318/870177

    • Level of Funds movement – Client level 5 Included w/in WATs Form, attached

    • Expected funds movement - To debit the client funding account

    • Targeted completion date. 4/5/2023

  • Priority: Normal

  • Case Type: Financial Operations Only

  • Program: Select the correct subprogram from the dropdown

  • Estimated Resolution Date: typically we put 1 week

2. Upload the WATS form in the attachment section

3. Add the excel password in the Notes section.

Pathward will return a signed PDF version of the WATS form. Once you have this you can proceed to the next step.

Upload the Pathward signed WATS form to FIS Client Portal

Log in to FIS Client Portal

Our Client number is 41237

  1. Click Create Ticket

  2. Select Product Tickets

    1. Product Type: Prepaid Sunrise

    2. Category: Settlement/Recon

    3. Subcategory: WATS

    4. Subject: WATS form for 'client name'

    5. Description: See attached WATS form

    6. Urgency Low

    7. Attach the WATS Form

  3. Click Create Ticket

 

Client Specific Details:

Customer stream

  • Forms are stored in Teams: Customer Stream

  • They use the same funding account for all sub-clients so use an existing WATS form and do not change the funding account or settlement account details.

  • They have 5 levels in the client ID hierarchy so you will only use the bottom 3 when completing the WATs form

  • Password is ‘movingmoney’

TPS

Forms are stored in Teams: TPS

They use a WATS form to auto-replenish their funding account when it gets too low

TipOut

Forms are stored in Teams: TipOut

Tipout will provide the settlement account information

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