WATS Form

Complete WATS FORM

use an existing WATS form (found in the Customer Documents folder on Teams) and update the following fields. Leave all other fields as is.

Open

Open

Upload the WATS form as a case in Partner Pass.

1. In Partner Pass go to Cases and select Add Cases.

• Title: Company Name WATS Form

• Description: (items highlighted in RED will need to be updated to match your clients wats form)

  • Completed WATs Form Attached

  • Corresponding Program impacting 438959 - Visa Corporate Rewards Card (Non-Reloadable) – 4

  • Reason for update new Co-brander CRM#

  • Client Hierarchy – 664682/681287/857317/857318/870177

  • Level of Funds movement – Client level 5 Included w/in WATs Form, attached

  • Expected funds movement - To debit the client funding account

  • Targeted completion date. 4/5/2023

• Priority: Normal

• Case Type: Financial Operations Only

• Program: Select the correct subprogram from the dropdown

• Estimated Resolution Date: typically we put 1 week

2. Upload the WATS form in the attachment section

3. Add the excel password in the Notes section.

Pathward will return a signed PDF version of the WATS form. Once you have this you can proceed to the next step.

Upload the Pathward signed WATS form to FIS Client Portal

Log in to FIS Client Portal

1. Click Create Ticket

2. Select “Request a Change or Something New”

   1. Product Type: Prepaid

   2. What kind of service are you requesting? Maintenance

   3. Select a specific option: Settlement/Recon WATS

   4. Subject: WATS form for 'client name'

   5. Description: See attached WATS form. Specify if this is a Replenishment client (TPS) or Load Upon Activation Client (Customer Stream).

   6. Attach the WATS Form

3. Click Create Ticket

Client Specific Details:

Customer stream

• Forms are stored in Teams: Customer Stream

• They use the same funding account for all sub-clients so use an existing WATS form and do not change the funding account or settlement account details.

• They have 5 levels in the client ID hierarchy so you will only use the bottom 3 when completing the WATs form

• Password is ‘movingmoney’

TPS

Forms are stored in Teams: TPS

They use a WATS form to auto-replenish their funding account when it gets too low

TipOut

Forms are stored in Teams: TipOut

Tipout will provide the settlement account information